Parts Help

Unmatched Sales Support

parts sales team

This team is dedicated to making sure you are maximizing your tufting capabilities. Whether it is part needs, questions, or upgrades, our part sales team has the answers for you.

Linda Card

Customer Care Manager

Phone:

+1 (423) 842-3312

Contact Linda

Will Card

key account & after market sales manager

Phone:

+1 (423) 842-3312

Contact will

Benny Barnes

Parts Sales Representative

Phone:

+1 (423) 842-3312

Contact Benny Barnes

Edward Smith

parts sales Representative

Phone:

+1 (423) 842-3312

Contact Edward Smith

Support and Customer Care

Personal attention is part of the CMC difference. Our Customer Care team of dedicated professionals has the experience and resources to help you get the parts you want, when you want them. Our goal in serving you is “one-call resolution of your problem” and “one-day shipment of your parts order.”

Not sure what part you need? Call us at 1.423.842.3312 or toll free at
1.800.262.8327 and we will help you determine the right part. Our service technicians can also help you diagnose any problem and install the required parts as well.

Meet our service team

Contact the Experts in Tufting Technology

Transforming Tufting into an Art: Collaborate with the Visionary World Leader in Tufting Technology

Service

Sales

Intelligent Design Uncompromising Quality

When you manufacture over 10,000 parts each month, you better be good at it. CMC does not leave quality to chance. We utilize the latest inspection technology and instruments to measure and check our work, but we do not rely on testing alone. Instead, we focus on building the quality into every part as it is made. The engineering software we use to design the part also drives the program used to manufacture it, eliminating the chance of error.

1

Our Quality Policy

We will continually learn and understand our internal and external customer requirements, and will provide defect-free products and services on time, every time.

2

On-time Delivery

As the Original Equipment Manufacturer, CMC has complete knowledge of your tufting investment. We even support machines we made 30 years ago; there is no end-of-life cut off on our machines. Our inventory of service parts and our capability to produce or acquire what you need, help keep your CMC tufting machines in top condition.

3

Continuous Improvement

CMC has always had the reputation for building the best tufting machines in the industry, but we know you can’t rely on past success. That is why we are so intent on listening to you for feedback and for an honest assessment of our performance. We also audit internally to learn where opportunities hide.

Frequently Asked Questions

If you do not find the answer to your question below, please get in touch with us! We would be happy to provide answers.

What is CMC's expertise in tufting technology?

Card-Monroe is a recognized global leader in tufting technology, specializing in advanced machinery and solutions for the textile industry. With years of experience and a strong reputation, we offer innovative and high-performance tufting solutions.

What is tufting technology?

Tufting technology is a process of creating textile products, such as carpets and rugs, by inserting yarn through a backing material using specialized tufting machines.

How does tufting technology work?

Tufting machines use needles to push yarn through the backing material, creating loops or cut pile tufts. These tufts are then secured with a backing material to form the final product.

What are the advantages of tufting technology?

Tufting technology offers numerous advantages, including design flexibility, high production speed, cost-effectiveness, and the ability to create a wide range of patterns and textures.
The advantages of tufting technology include the ability to create intricate designs, fast production rates, and the versatility to produce a variety of carpet types. It also allows for customization, quick turnaround times, and the ability to meet varying customer demands.

What types of tufting machines does Card-Monroe offer?

Card-Monroe offers a wide range of tufting machines, including cut pile tufting machines, loop pile tufting machines, multi-level loop tufting machines, and pattern tufting machines. CMC offers a comprehensive range of tufting machines designed to cater to different tufting requirements. These machines are known for their reliability, precision, and advanced features that enhance productivity and quality.

What industries benefit from tufting technology?

Tufting technology finds applications in various industries, including residential and commercial flooring, automotive interiors, hospitality, sports surfaces, and more. Tufting technology has a wide range of applications across different industries. It is commonly used in the production of carpets and rugs for residential and commercial spaces, automotive interiors, hospitality establishments like hotels and restaurants, sports surfaces such as artificial turf, and more.