We are glad you asked...
List of Questions
Click on a question to go to the answer:
1. What are your normal office hours?
2. What's the best way to speak with a sales representative?
3. Who do I call for help or advice regarding proper operation or trouble shooting of our tufting machine?
4. Who do I contact if I have an after-hour urgent situation?
5. Who do I call to order service parts?
6. What if I need a service part but don’t know the part number?
7. How do I check the status of a parts order?
8.Who do I contact for technical help with creel related issues and all creel related parts?
9. How do I get a Customer Login username and password?
10. What if my Login information does not work?
11. How can I register for training at CMC's Tufting U?
12. How do I schedule sample time in the Creative Tufting Center?
13. How can I follow the production status of our new tufting machine on order with CMC?
14. How do we prepare for the installation of our new CMC tufting machine?
15. How do I apply for a job at CMC?
Questions & Answers
1. What are your normal office hours?
A: Our normal office hours are Monday through Friday, 7 A.M. to 5 P.M. Eastern US Time (GMT-5). Back to Top
2. What's the best way to speak with a sales representative?
A: During our normal office hours you may call our switchboard at 423-842-3312 or 1-800-262-8327 in the US (a real person will answer your call) and the operator will connect you to the right person. You may also Click Here to go to the Sales contact page. Back to Top
3. Who do I call for help or advice regarding proper operation or troubleshooting of our tufting machine?
A: Call one of our Technical Service Managers at 423-842-3312 or 1-800-CMC-TECS (262-8327) in the US. Doug Long is the Mechanical Service Manager and Jimi McCollum is the Electrical Service Manager. You may also Click Here to go to their contact page. Your CMC Technical Sales Representative is also here to make certain any needs you have are swiftly and competently addressed. Please remember to have the CMC machine serial number available when you call. Back to Top
4. Who do I contact if I have an after-hour urgent situation?
A: For after-hour urgent needs call our switchboard at 423-842-3312, there you may either leave a message or follow the instructions on how to immediately contact us. Back to Top
5. Who do I call to order service parts?
A: Call our Customer Care Manager, Linda Card at 423-842-3312 or in the USA toll free at 800-262-8327. You may also Click Here to go to her contact page. Please remember to have the CMC machine serial number available when you call. Back to Top
6. What if I need a service part but don’t know the part number?
A: If the Parts Manual that came with your machine does not provide the needed information, call one of our Technical Service Managers at 423-842-3312 or in the US 1-800-CMC-TECS (262-8327). Doug Long is the Mechanical Service Manager and Jimi McCollum is the Electrical Service Manager. They will help you determine the correct part number and can take your order too. Please remember to have the CMC machine serial number available when you call. Back to Top
7. How do I check the status of a parts order?
A: Call our Customer Care Manager, Linda Card at 423-842-3312 or in the USA toll free at 1-800-262-8327. You may also Click Here to go to her contact page. Back to Top
8. Who do I contact for technical help with creel related issues and all creel related parts?
A: Contact our Creels Technical Sales Representative, Chuck O'Rear at 423-842-3312 or in the USA toll free at 1-800-262-8327, or click here to contact Chuck. Back to Top
9. How do I get a Customer Login user name and password?
A: Unfortunately, our Customer Login section is currently inactive. We hope to have it up soon so please check back frequently. Back to Top
10. What do I do if my Login information does not work?
A: Follow the same procedure as noted in the question above. Back to Top
11. How can I register for training at CMC's Tufting U?
A: All Tufting U classes are currently taught to one company at a time with three to six students per class. To register and send employees from your company, please call the CMC Technical Training Manager, Craig Braswell at 423-842-3312 or in the USA toll free at 1-800-262-8327. Back to Top
12. How can I schedule sample time in the Creative Tufting Center?
A: To schedule sample time in CMC's Creative Tufting Center, please call the Center's Manager of Design & Development, Keith Askew at 423-842-3312 or in the USA toll free at 1-800-262-8327. You may also email Keith Askew. Back to Top
13. How can I follow the production status of our new tufting machine on order with CMC?
A: First, congratulations on the purchase of your new machine. We appreciate your business and will work hard to assure that you stay informed about the status of your order. The CMC production process is a blend of modern design and manufacturing technology combined with decades of experience and craftsmanship. Upon your request we will routinely post production status reports and photos on your customer page of this website. Back to Top
14. How do we prepare for the installation of our new CMC tufting machine?
A: Be assured that our technical service team will do a superior job supporting your new machine installation project. We will work hand-in-hand with you to coordinate all important events. A project plan for each new machine installation specifying each task will be developed. Detailed instructions on how to prepare for your new tufting machine will be placed on your customer page of this website. Back to Top
15. How do I apply for a job at CMC?
A: Click on the Careers button at the bottom of this page. There you will see a list of any jobs that may be available. If you qualify for a job that is posted, you must apply in person or send your resume to our corporate address. Back to Top
